Kit Price

HP LaserJet 4/4M Error 13 and 41.3 Kit
(Order # KIT-EX41.3)

$49 US

Difficulty Level (1=easy, 10=difficult): 1
Order #

KIT-EX41.3

Order Kit


Tools Needed

 Symptoms: Your HP LJ-4 often displays Error 13 Paper Jam or Error 41.3.

Cause: According to a Service Note from Hewlett Packard, the LJ-4 printer "may be less tolerant than its predecessors when feeding out-of-spec, damaged, or improperly manufactured paper." In other words, the LJ-4 doesn't handle paper as well as other LaserJets.

Alternate Cause: If your printer has the OPTIONAL 500 sheet lower tray assembly (not the built-in 250 sheet tray), the pickup roller maybe worn. To verify this, remove the lower paper tray and print from the built-in paper tray. If you stop getting paper jams, the roller is the problem. Our Kit-EX41.3 comes with this roller. (You can also order this roller as an optional item with the LJ-4 Maintenance KIT-EXMAINT.)
None Workaround: These errors occur more often when using lighter weight paper (usually inexpensive paper.) Thus you can reduce these errors if you use a heavier, high-quality paper. Also, try printing on the other side of the paper. (Most paper have a natural curl to it. Look for the arrow on the ream label--it points to the side you should print on first.)

Kit Description: Hewlett Packard intoduced a modified corner tab in the paper tray to reduce this problem. If your paper tray has the original corner tab shown below, the new modified corner tab in this kit will reduce these errors (but will not totally eliminate it.)

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