By Dr. John Sullivan, Head and Professor of Human Resource Management College of Business, San Francisco State University

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1. It is a solver of business problems. It directly impacts the business, it's products and it's profitability.
   
   
2. It's primary role is to be a productivity consultant that helps managers recruit and retain the best workers and to develop and motivate all employees so they are the most productive they can be (per dollar spent) Return On Investment (ROI).
   
   
3. It is forward looking, it monitors the environment and it anticipates business opportunities and problems.
   
   
4. It is Metric and Reward driven. It proves and rewards the business impact of everything it does.
   
   
5. It shifts ownership of people issues to managers and employees. It influences managers to make hard people decisions.
   
   
6. It coaches managers and gives managers choices but it does not actually solve managers' people problems.
   
   
7. It uses HR tools to increases the organizations capability to beat the competition.
   
   
8. It builds a sense of urgency and of continuous learning and improvement.
   
   
9. It uses technology and "E-Management" to manage people "remotely" and to do all HR faster, better and cheaper.
   
   
10. It is agile. It can rapidly redeploy resources (people, information and talent).

© November, 1998

by Dr. John Sullivan

Click here to email Dr. Sullivan
Head and Professor of Human Resource Management
College of Business, San Francisco State University

Click here to go to Dr. Sullivan's Index Page