Steffi Graf Answers To Frequently Asked Questions

1. I do not charge for postage or packing.
    
2. I try to reply to emails within 12 hours but it may take longer at times. Please mention tennis videos or Steffi Graf in the subject line of your email. If you do not get a reply to your email then it is probably because you did not do this and your message was deleted as spam (junk email).
   
   
3. All videos are sent by first class post within the UK and by airmail to all other places.
   
   
4. Videos are usually sent out within a few day of receiving payment. Large orders will take longer. To Western Europe delivery by airmail takes about 4 - 5 days. To Eastern Europe about 5 - 7 days. To the Far East, Australia, America about 7 - 10 days.
   
   
5. All tapes are VHS but different areas of the world use different formats. VHS PAL is used in Western Europe, Australasia, China, Argentina. VHS NTSC is used in North America, Japan, Korea. The 2 systems are not compatible. PAL tapes will not play on NTSC machines. Tapes can be converted from one system to another but it takes special equipment to do it. (For list of video formats for each country click here)
   
   
6. Bank Drafts are available from your local bank. International Money orders are available from some banks and Post Offices.
   
   
7. If you are not sure how much to pay then email the list of matches you want and I will work it out for you. Please include the match number, year, tournament place, players & programme length for each match.
   For example 498. 1990 Zurich S Graf v G Sabatini 1hr 04mins
   
   
8. Send orders to:
   John Pooley,
   27 Carey Street,
   Reading,
   RG1 7JS,
   ENGLAND
   U.K.
    
9. If sending payment by mail please make sure you include full details of what you want even if you have already done so in an email.
   Also include your name and postal address in your letter. Do not just have your name and address on the outside of your envelope as it can get smudged or dirty and unreadable by the time I receive it.
    
   
10. If you ever have trouble accessing this website then it is also available at
    http://website.lineone.net/~stevenpooley/index.html
    and
    http://www.jpooley.plus.com/index.html
     
11. Because the American dollar has lost about 15 percent against the British pound I have increased my dollar prices by about 10 percent to $23 and $29.
     
12. If the commentary language is given as Ger & Eng then part is in German and part is in English. I do not have a copy of the match in each language.

For My Benefit

When you contact me by email it would help if you could you let me know which country you are in.

I would also appreciate it if you could tell me how you found my website.