Troubleshooting IMAP and Compuserve 2000 Problems
1. Does your mail program support IMAP? Not all of them do.
Outlook Express - Yes
Outlook 97 - No
Outlook 98 and Outlook 2000 - Only if you have installed Outlook with the Internet Mail
Only option. To determine your installation type, on the Help Menu, click About Microsoft
Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you
have the Internet Mail Only option installed.
Netscape Messenger - Yes
Eudora - Only the latest version, 4.3. Connect to http://www.eudora.com
to download the program.
2. Setting up your mail program to access your Compuserve 2000 mailbox using IMAP.
There are several help files available in the Email & Communications Forum file libraries.
General Information:
IMAPFAQ.TXT
Outlook Express:
OE5IMAP.EXE
OLXIMAP.EXE
Netscape:
N45XIMAP.EXE
N40XIMAP.EXE
Since Compuserve only 'officially' supports Outlook Express and Netscape as IMAP mail programs for use with Compuserve 2000 there are no other sets of instructions.
However for information on using Outlook 98 with an IMAP
server connect to:
http://support.microsoft.com/support/kb/articles/q185/8/20.asp
For information on using Outlook 2000 with an IMAP server connect to:
http://support.microsoft.com/support/kb/articles/Q197/9/45.ASP
3. What can go wrong?
If you see an error message when you try to access your email then you will need to identify the source of the error and correct it.
The number one source of errors is a typing mistake when setting up the program. Before you do anything else go back and double check all the settings for the incoming and outgoing mail servers, your email address, account name and password. This will solve the problem in 99% of cases.
Here are some examples:
The incoming mail server was mistyped.
The outgoing mail server was mistyped.
The box next to 'My Server Requires Authentication' was not checked
Either the Account Name or the Password (or both) were incorrectly entered.
If you see this error when sending email
then you need to use the Tools menu in Outlook, Accounts, Properties, IMAP and uncheck the option next to 'Store special folders on IMAP server.'
Then click on the Apply button.
Then click on the OK button.
If you see an error message.
You need to uncheck the option to 'check for new messages
in all folders' in the account properties.
Then click on the Apply button.
Then click on the OK button.
If you have problems deleting messages in your IMAP account folders, remember that it is a two stage process. This is because the folders are not actually on your computer, but on the Compuserve mail server.
So first of all you need to hi-lite the message and click on Delete (this puts a line through the message)
Then you need to use the Edit menu and the Purge Deleted Messages option. This removes the message permanently.
Miscellaneous error messages.
1. If you see the following error messages:
Your 'Inbox' folder was not polled for its unread count.
Account: 'imap.cs.com', Server: 'imap.cs.com', Protocol: IMAP, Server Response: '', Port:
143, Secure(SSL): No, Error Number: 0x80004005
Your 'Sent Items' folder was not polled for its unread count. Account: 'imap.cs.com',
Server: 'imap.cs.com', Protocol: IMAP, Server Response: '', Port: 143, Secure(SSL): No,
Error Number: 0x80004005
Header download for the 'Inbox' folder did not complete. Account: 'imap.cs.com', Server:
'imap.cs.com', Protocol: IMAP, Server Response: '', Port: 143, Secure(SSL): No, Error
Number: 0x80004005
Try this, under Tools | Options | General, remove the check mark from "Send and receive messages at startup". Also try unchecking the option "Always connect ..." inside Tools | Accounts | (select your email account) | Properties | Connection.
2. If you see an error with the code number: 0x80004005 and you use OE 5.0-5.5 uncheck the Accounts|Connection tab box to "specify a connection."3. If you see an error message like this:
The message could not be sent because the server rejected the sender's e-mail address...Please try again later', Port: 25, Secure(SSL): No, Server Error: 451, Error Number: 0x800CCC78
This is a temporary problem with the outgoing (smtp) mail server authenticating your email address. There is nothing you can do to fix it except to try again later.
Error Codes
The error messages generated by the SMTP or IMAP mail servers tend to pretty obscure. The following list of common error codes and their meaning may go some way to explaining what is going wrong.
SMTP Errors ERROR CODE ERROR TYPE DESCRIPTION ---------- ------------------------ ------------------------------
0x800CCC60 SMTP_RESPONSE_ERROR Invalid response.
0x800CCC61 SMTP_UNKNOWN_RESPONSE_CODE Unknown error code.
0x800CCC62 SMTP_500_SYNTAX_ERROR Syntax error returned.
0x800CCC63 SMTP_501_PARAM_SYNTAX Parameter syntax
incorrect.
0x800CCC64 SMTP_502_COMMAND_NOTIMPL Command not implemented.
0x800CCC65 SMTP_503_COMMAND_SEQ Improper command sequence.
0x800CCC66 SMTP_504_COMMAND_PARAM_NOTIMPL Command not implemented.
0x800CCC67 SMTP_421_NOT_AVAILABLE Command not available.
0x800CCC68 SMTP_450_MAILBOX_BUSY Mailbox is locked and
busy.
0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND Mailbox not found.
0x800CCC6A SMTP_451_ERROR_PROCESSING Error processing request.
0x800CCC6B SMTP_551_USER_NOT_LOCAL User mailbox is known, but
mailbox not on this server
0x800CCC6C SMTP_452_NO_SYSTEM_STORAGE No space to store
messages.
0x800CCC6D SMTP_552_STORAGE_OVERFLOW Storage limit exceeded.
0x800CCC6E SMTP_553_MAILBOX_NAME_SYNTAX Invalid mailbox name
syntax.
0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed.
0x800CCC78 SMTP_REJECTED_SENDER Unknown sender. This is
caused by having the
incorrect e-mail address
in the Reply-To field.
0x800CCC79 SMTP_REJECTED_RECIPIENTS Server rejected
recipients.
0x800CCC7A SMTP_NO_SENDER No sender address
specified.
0x800CCC7B SMTP_NO_RECIPIENTS No recipients specified.
IMAP Errors ERROR CODE ERROR TYPE DESCRIPTION ---------- ------------------------ ------------------------------
0x800CCCD1 IMAP_LOGINFAILURE Login failed.
0x800CCCD2 IMAP_TAGGED_NO_RESPONSE Message tagged.
0x800CCCD3 IMAP_BAD_RESPONSE Invalid response to
request.
0x800CCCD4 IMAP_SVR_SYNTAXERR Syntax error.
0x800CCCD5 IMAP_NOTIMAPSERVER Not an IMAP server.
0x800CCCD6 IMAP_BUFFER_OVERFLOW Buffer limit exceeded.
0x800CCCD7 IMAP_RECVR_ERROR Recovery error.
0x800CCCD8 IMAP_INCOMPLETE_LINE Incomplete data.
0x800CCCD9 IMAP_CONNECTION_REFUSED Connection not allowed.
0x800CCCDA IMAP_UNRECOGNIZED_RESP Unknown response.
0x800CCCDB IMAP_CHANGEDUID User ID has changed.
0x800CCCDC IMAP_UIDORDER User ID command failed.
0x800CCCDD IMAP_UNSOLICITED_BYE Unexpected disconnect.
0x800CCCDE IMAP_IMPROPER_SVRSTATE Invalid server state.
0x800CCCDF IMAP_AUTH_NOT_POSSIBLE Unable to authorize client.
0x800CCCE0 IMAP_OUT_OF_AUTH_METHODS No more authorization
types.
If you are still unable to access your email, then please
post a message in the Email
& Communications Forum, Section 12: POP3/IMAP Email Service with a details of your
mail program (and the version) and a complete copy of the error message (as above.)
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