How To Setup Outlook Express Version 5 To Access Your Compuserve 2000/Gateway
Mailbox

These instructions are for Outlook Express version 5.  You CANNOT use Outlook 97 to access your CS2000 mailbox.

The following links may also prove useful

How to Configure Outlook Express for CompuServe 2000 IMAP E-Mail

How to Configure Outlook 2000 with CompuServe 2000 Mail

IMPORTANT! You must run your Compuserve 2000 program to make a connection before starting the setup instructions. Otherwise the step where you download folders for the new mail account will NOT work!

Start Outlook Express by clicking on the icon on your desktop or by
using the Start button, Programs, Outlook Express options.
Click on Tools, followed by Accounts on the menu bar of the main window.
Click on the Add button followed by Mail in the Internet Accounts window.
Enter your name in the Display name: box and click the Next button.

Click on "I already have an email address I would like to use. Enter
your email address (i.e. JohnDoe@cs.com) in the E-mail address: box
and click the Next button.

For Gateway users this will be JohnDoe@gateway.net

Set the "My incoming mail server is a <POP3|IMAP> server." to "IMAP".
Specify the name of the IMAP server (imap.cs.com) in the "Incoming mail
(POP3 or IMAP) server:" box.
Specify the name of the SMTP mail server (smtp.cs.com) in the "Outgoing
mail (SMTP) server:" box.
Click the Next button.

For Gateway users the Incoming mail server is imap.gateway.net and the outgoing mail server is mailhost.gateway.net

In the Internet Mail Logon window enter your CS2000/Gateway member name in the "IMAP account name:" box, if necessary (it should already be there).
Enter the password for your CS2000/Gateway account in the "Password:" box if
you choose to store your password, rather than having to supply it each
time you access your mailbox.
Click the Next button.

Click the Finish button on the Congratulations window to save the prior
settings.

Select your IMAP account from the account list, and click the Set as
Default button to indicate that this is the default account that will
be used for sending mail. This is only necessary if you have more
than one mail account defined.

Click on the Close button.

IMPORTANT! You must run your Compuserve 2000 program to make a connection before starting the setup instructions. Otherwise the step where you download folders for the new mail account will NOT work!

Click the Yes button at the "Would you like to download folders from the mail server  you added?" prompt.

You will see a screen like this.

Select the IMAP account you just created from the accounts listed
under the Mail tab in the Internet Accounts window and click the
Properties button.
Activate the Servers tab.
Click the "My server requires authentication" under Outgoing Mail Server and
then click the Settings button.

Make sure that the "Use same settings as my Incoming mail server"
radio button is selected in the Logon Information.

Click the OK button to exit.

Click on the Connection tab, and make sure that 'Always connect to this account using' is checked and that you have chosen 'Local Area Network' from the pull down menu.



Click on the IMAP tab, and click in the box next to
'Store special folders
on IMAP server' to remove the check mark.



Click on the OK button
Click the Close button to exit the Internet Accounts window.

Click on Tools, followed by Options on the menu bar of the main window.
Activate the Send tab.
Set the "Mail sending format" to Plain Text, if required.
Click the Settings button to the right of the Plain Text radio button.
Select MIME as the "Message format" and set the "Encode text using:"
dropdown list to "None", if necessary.

Click the OK button to close the Plain Text Settings window.
Click the Apply button, followed by OK to accept the new send setting
and close the Options window.

If you see error messages on your screen when you try to send and receive email using Outlook Express, check the following settings:

Open Outlook. Select "Tools > Accounts". Select the "Mail" tab and click on the name of your IMAP account. Click on "Properties".

Click on the "General" tab. Your "E-mail address" should have "@cs.com" after it.

Click on the "Servers" tab. Your "Account name" should NOT have "@cs.com" after it. "Log on using Secure Password Authentication" should NOT be checked. "My server requires authentication" should be checked. Click on the "Settings" button and choose "Use same settings as my incoming mail server".

Click on the "Advanced" tab. "This server requires a secure connection (SSL)" should NOT be checked for either server.

If you change any of these settings, you must close Outlook and start it again.

You must connect to CS2000 before you run Outlook.

If you still have trouble, check your CS2000 Parental Controls. Connect to CS2000 with your primary member name. From the top menu, choose "Access > Parental Controls". Choose "Set Parental Controls Now". Now check the "E-mail Controls" settings for each of your member names.

Also CLICK HERE for some of the most common mistakes in entering the settings, what error messages they produce and how to correct them.

If you are still having problems, please post a message in the Email & Communications Forum, addressed to SysOp, with a complete description of the problem and with copies of any error messages you see on your screen.